Returns & Exchanges
At AMS Doors, Timber & Hardware, we stand by the quality of our building materials and offer a 30-day return policy for unused, standard-sized items in their original condition. Please note that custom-cut timber and specially ordered door hardware may be subject to restocking fees or return exclusions.
Initiate Your Request
Contact our customer service team with your order number and proof of purchase to confirm if your timber or hardware items are eligible for return.
Prepare the Materials
Ensure all products are in their original packaging, free of damage, and have not been installed, cut, or treated with finishes.
Drop-off or Collection
Return your items directly to our warehouse or coordinate a scheduled pickup for large timber loads, noting that transport fees may apply.
Inspection and Refund
Once our specialists verify the condition of the inventory, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing